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Customer Experience
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Stand out in a cluttered market with a product that serves your customers in the most valuable way. Elevate your offerings, enhance usability, and boost satisfaction with a tried and true product experience software.
Uncover hidden gems in customer feedback and use them to prioritize features that truly resonate.
Fuel brand advocacy by crafting experiences so amazing, customers become your biggest cheerleaders.
Boost your bottom line with products that keep users engaged and drive repeat purchases.
PX Solutions Built for Success
Listening to launch
Understand the customer pulse before launching
Refine & Repeat
Thorough user testing
Dive deep into data
Smooth UX driven by actionable insights
From Feedback to Features
Prioritize the features that matter most
Measure, Master, Maximize
Tie the product feedback to key business outcomes
Personalization Powerhouse
Tailored solutions from product experience software
Get feedback on steroids, complete with required actions for improving your metrics. Explore our 360° feedback management solutions.
Get ready to welcome new users! Easily track sign-ups and the cost to bring them in. Ensure they feel right at home by measuring how many complete key onboarding steps and stay engaged. And most importantly, don’t let poor first impressions linger-check if your product is user-friendly from Day 1.
Keep them coming back for more! Measure how often users are engaging, how long they stick around, and which features they love most. Track Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to see how happy they are with your product.
Strengthen customer loyalty by tracking repeat purchases and knowing your customers’ lifetime value. Offer more to earn more by upselling to your existing customers. Check if users love your advanced features by monitoring adoption rates. Always listen and improve by gathering feedback through surveys, support tickets, and social media.
Keep tabs on users at risk of leaving by tracking churn rate and feature usage. If engagement is dipping, pinpoint the cracks and act fast. Stay sharp by analyzing what your competitors are up to, so you can make the right moves to keep your users engaged.
The brands you love use our robust customer experience management software: it’s not a coincidence. Discover the secret sauce to their success.
Zykrr implemented a web intercept feedback system on the client’s website. Strategically placed forms captured real-time qualitative insights at crucial touchpoints.
Learn More+30
Base Points Higher NPS
10%
Increase in conversion rates
A prominent insurance company collaborated with Zykrr to elevate customer experience, enhance feedback mechanisms, and improve overall satisfaction.
Learn More+16.6
Base Points Higher NPS
1.5x
Surge in response rates
A prominent insurance provider partnered with Zykrr to enhance customer experience (CX) and increase customer loyalty.
Learn More+30
Base Points Higher NPS
11%
Increase in average response rate
We put your users at the heart of everything you do.
Gain valuable intel that translates directly into tangible product improvements.
Boost efficiency and save time with an all-in-one PX solution.
Stay ahead of the curve with advanced analytics and predictive capabilities.
Hear from our long-term clients
“Zykrr team is solution-oriented and proactively shares quick resolutions to any issues faced while handling the platform. The team provides excellent handholding & training for process transition for quick adaptability to the platform. We have been able to understand and serve our customers better, ably supported by Zykrr’s data analytics platform.”
Deputy VP – Customer Management
Bharti AXA Life Insurance
“Zykrr has transformed the way we engage with our customers. The platform’s ability customer data and provide insights into their behaviour has helped us make informed data-driven decisions about our customer experience while the segment scores have helped us to create highly personalized experiences and targeted messaging for our various customer cohorts.”
VP – Digital Strategy
Bajaj Auto Ltd.
“We receive customers’ voices from various touchpoints, close looping, and tracking such customer feedback were beginning to be a challenge since we did not have a single platform to effectively manage all of these.”
Head – Transformation Program
Bharti AXA Life Insurance
“In the increasingly data-driven world, Zykrr promises to be a great platform for businesses to engage wiith their audience and measure the impact of their campaigns.”
Founder & CEO
ThoughtLeadership.in
“In a world where data matters more than anything else, Zykrr is developing a unique expertise in the area of capturing and analyzing customer as well as employee feedback to deliver actionable insights to stakeholders. I am very excited about the prospects of Zykrr’s technology and I am glad to be a part of this journey.”
Co-Founder & MD
Northwest Executive Education
Stories, learnings and thoughts by leaders.
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5 best practices for Maximizing Customer Experience through Strategic Product Experience
02 Mar 2023 | Zykrr
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CX Is A Journey
09 Sep 2021 | Zykrr
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Stop Ignoring Customers
09 Sep 2021 | Zykrr
