CSAT score – Customer Satisfaction KPI
Customer Satisfaction Score is a barometer that indicates how satisfied your customers
CSAT and Net Promoter Score. Why together?
The customer reaction and responses are metered vigorously. Especially since when everything
Net Promoters Score
When you are curious to know how well you have bonded with
Improving your CX
It shouldn’t come as a surprise that customer experience (CX) is rapidly
Loyalty brings Royalty
A give and take relationship cultivates between a company and the customer
Feedback in Your Organization
To unwrap the product for the first time to use, comes with
Feedback in Your Organization
“We can’t just sit back and wait for feedback to be offered,
Why Do You Want Customer Feedback?
A local café decided to implement a very simple way to know
CX Matters
A couple of years ago, retail giant, Walmart released a series of
In conversation with Tathagat Varma, Founder & CEO, Thought Leadership
Tathagat (a.k.a. “TV”) is a software professional by education, computer scientist by
The pen unspoken
A flawless experience of a pen nurtured a bond in Red’s heart.
The pulse of your audience
Conference have the basic idea to spread the knowledge and present wide
