Airlines & Airports

Customer Satisfaction Should Be Aviation Sector’s Prime Focus

In order to thrive in today’s competitive landscape; an airline company’s prime goal should be 100% customer satisfaction. Airlines are expected to offer quick access solutions at multiple touch points to improve the travel experience for the passengers to stand competitive in the market. Reach out for the most coveted passenger’s choice award Skytrax with us, which considers 41 key performance indicators to form a strong base of customer satisfaction on which airlines are currently ranked globally.

Zykrr Can Be That Extra Nudge To Propel Your Insights

Our Travelers Insight Solution ensures aviation sector’s digital readiness for customer service, and that each and every customer grievances is heard. Companies should shift focus on leveraging the power of technology to provide exceptional customer experience so as to get an edge over their competition, and win repeat clients. With the right Insight Solution, aviation sector can provide better service to the customers.

Zykrr Collates Customer Experience For Your Brand Real Time

• Booking Experience: Know the pain areas which are time consuming and irks the customers
• Check-In Experience: Can bring you closer to the reality of the cumbersome check-in process
• Departure Experience: Know the regular causes for delays
• In-flight Experience: Flight crew is the face of your brand; learn how satisfied the travelers are with their services.
• Arrival Experience: The quicker the traveler move from airplane to his commute, the happier she is. Create that quick path with us

Most Advanced System Enabling Feedback Management

• In-Patent Rating Design with highly engaging and easy to use interface. Your customers will love it.
• Omni Channel system to solicit feedback using tablet, kiosk, apps, web surveys, SMS and emails on different touch points at multiple locations in multiple languages.
• Integrate with Other Data Sources like social media, phone calls/IVR, existing CRM, feedback from website
• Closing the loop by tagging low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.