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Feedback Management
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Feedback Management
Wondering if your customers are silently screaming? Never miss another smile or frown. Address the blind spots in your process immediately with 360° feedback insights.
How likely are you to recommend us to your friends & collegues, Myle?
Many ways to listen. Only one way to understand. With Zykrr.
Capture relevant feedback from everywhere they are talking – or clicking. Right from web surveys to in-app questions and in-store voice, capture it all.
Share your critical questionnaires with dynamic feedback options across a wide range of channels with a single click.
Insights and actions delivered to the right person at the right time, always. Automate the entire process up the chain of command for every escalation.
Turn every frown upside down. Get alerts and recommended actions for every unhappy customer.
Explore how businesses transformed their strategies and achieved remarkable results with our data-driven solutions.
A leading automotive brand in Uganda partnered with Zykrr to implement a scalable feedback system that provided actionable insights to enhance customer satisfaction.
Learn More15%
Increase in CSAT
94%
Increase in CSI Score
A renowned healthcare provider partnered with Zykrr to enhance patient satisfaction by refining key processes and improving touchpoints across their hospital network.
Learn More+40
Base Points Higher NPS
8%
Increase in CSAT score
A prominent healthcare group partnered with Zykrr to enhance patient satisfaction and modernize their feedback system
Learn More+12
Base Points Higher NPS
10+
Key Touchpoints Streamlined
Hear from our long-term clients
“Zykrr team is solution-oriented and proactively shares quick resolutions to any issues faced while handling the platform. The team provides excellent handholding & training for process transition for quick adaptability to the platform. We have been able to understand and serve our customers better, ably supported by Zykrr’s data analytics platform.”
Deputy VP – Customer Management
Bharti AXA Life Insurance
“Zykrr has transformed the way we engage with our customers. The platform’s ability customer data and provide insights into their behaviour has helped us make informed data-driven decisions about our customer experience while the segment scores have helped us to create highly personalized experiences and targeted messaging for our various customer cohorts.”
VP – Digital Strategy
Bajaj Auto Ltd.
“We receive customers’ voices from various touchpoints, close looping, and tracking such customer feedback were beginning to be a challenge since we did not have a single platform to effectively manage all of these.”
Head – Transformation Program
Bharti AXA Life Insurance
“In the increasingly data-driven world, Zykrr promises to be a great platform for businesses to engage wiith their audience and measure the impact of their campaigns.”
Founder & CEO
ThoughtLeadership.in
“In a world where data matters more than anything else, Zykrr is developing a unique expertise in the area of capturing and analyzing customer as well as employee feedback to deliver actionable insights to stakeholders. I am very excited about the prospects of Zykrr’s technology and I am glad to be a part of this journey.”
Co-Founder & MD
Northwest Executive Education
Stories, learnings and thoughts by leaders.
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