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Industry: Education
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Campaign: CSAT, NPS
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Company Size: 5000-15000
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Book a DemoSummary
A prominent Ed-Tech provider partnered with Zykrr to enhance student satisfaction and streamline their pre-enrollment and onboarding processes. Through targeted feedback surveys and AI-driven sentiment analysis, Zykrr helped the client identify key areas for improvement, leading to a 20% increase in student satisfaction. This improvement also resulted in a 35% rise in word-of-mouth recommendations and a 10% boost in new enrollments. By leveraging data insights, the client was able to deliver a more personalized and engaging learning experience, ultimately positioning themselves as a leader in the education sector.
Objective
In the fast-growing Ed-Tech industry, the client sought to enhance the overall student experience by refining their feedback mechanisms, improving key processes like pre-enrollment and onboarding, and boosting Net Promoter Score (NPS) and student satisfaction (CSAT). By partnering with Zykrr, they aimed to surpass industry standards and create a student-centered environment that fosters growth and satisfaction.
The Challenge
Their Need, Our Expertise.
The client needed deeper insights into their students' experiences, particularly during critical stages like pre-enrollment and onboarding. Despite their strong market presence, they faced challenges in identifying specific pain points in these processes, which impacted student satisfaction and retention rates.
The Solution
Our Strategic Approach:
Zykrr implemented a comprehensive feedback collection and analysis strategy to address the client’s challenges. Customized surveys were deployed at key touchpoints, such as pre-enrollment and onboarding, with an easy-to-access format through WhatsApp. Using AI-powered text analytics, Zykrr analyzed student sentiments to uncover areas for improvement. By tracking key metrics like NPS and CSAT, the client was able to gauge student satisfaction and monitor the success of their initiatives.
THE RESULT
Impact Delivered
As a result of their collaboration with Zykrr, the client saw a 20% increase in student satisfaction, driven by a refined pre-enrollment and onboarding experience. The enhanced experience also led to a 35% boost in word-of-mouth recommendations, which contributed to a 10% rise in new enrollments. The data-driven insights provided by Zykrr allowed the client to make targeted improvements, cementing their position as a leader in the Ed-Tech space.
