Summary
A prominent real estate company partnered with Zykrr to enhance tenant satisfaction and drive brand loyalty across its properties. By leveraging Zykrr’s comprehensive CXM platform, the company achieved significant improvements in Net Promoter Scores (NPS) — 34 base points for residential properties and 20 base points for commercial spaces. With real-time feedback collection and actionable insights, they were able to make targeted improvements in key areas such as location connectivity and event spaces. Zykrr's data-driven solutions helped the company boost overall tenant satisfaction and solidify its reputation as a market leader in customer experience
Objective
In a highly competitive real estate market, the company sought to improve customer satisfaction and enhance its brand perception by understanding tenant needs across multiple touchpoints. Their primary goal was to improve Net Promoter Scores (NPS) while driving a superior tenant experience, ultimately fostering long-term loyalty. Zykrr's advanced analytics and insights were key to achieving these goals.
The Challenge
Their Need, Our Expertise.
A leading real estate firm needed to better understand how interconnected tenant experiences impacted their overall brand perception. They partnered with Zykrr to capture and analyze feedback that would drive data-driven growth across all stakeholders.
The Solution
Our Strategic Approach:
Zykrr provided a tailored CXM solution designed to capture real-time feedback across various touchpoints, such as location connectivity, lobby experience, and more. Zykrr’s advanced analytics platform identified hidden trends, enabling the company to take action on key improvement areas, including parking facilities, food offerings, and elevator experiences. The firm also used Zykrr’s data to make targeted decisions that enhanced tenant satisfaction and boosted brand loyalty.
THE RESULT
Impact Delivered
The collaboration with Zykrr resulted in transformative outcomes. The company saw a 34 base point increase in NPS for residential properties and a 20 base point increase in NPS for commercial spaces, showcasing a marked improvement in tenant satisfaction. The insights provided by Zykrr enabled the company to make targeted improvements, such as enhancing location connectivity and refining event space experiences, leading to stronger relationships with tenants and a significant boost in overall brand perception.
