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Zykrr’s rNPS program captures feedback at key milestones in the customer journey, providing insights into long-term customer satisfaction and loyalty. With flexible survey options and advanced reporting, you can track customer sentiment over time and use these insights to build stronger relationships.
tNPS focuses on specific interactions, such as post-purchase or customer service interactions. Zykrr allows you to set up automated surveys immediately after key transactions, helping you gauge customer satisfaction in real-time and resolve issues swiftly.
Yes, Zykrr’s platform makes it easy to deploy CSAT surveys across multiple channels, including email, SMS, or in-app. You can measure post-purchase satisfaction, analyze customer sentiment, and track performance trends to continuously improve customer service.
CES measures how easy it is for customers to interact with your brand. Zykrr helps track CES by automating feedback collection at key touchpoints, providing insights into friction points within the customer journey that can be improved to enhance the overall experience.
Zykrr measures customer loyalty through NPS, customer effort, and satisfaction metrics. Using advanced analytics and feedback loops, we provide insights that help you identify at-risk customers and improve retention strategies.
Zykrr offers a powerful, all-in-one experience management platform that combines real-time analytics, seamless integrations, and actionable insights. With a focus on guaranteed business outcomes, including faster time to value, personalized support from experienced leaders, and flexible implementation, Zykrr stands out by providing a consultative approach tailored to your business needs.
Zykrr’s platform drives tangible business results by enabling you to track key performance indicators like NPS, CSAT, and customer retention in real time. With advanced analytics and AI-driven insights, you can make data-driven decisions that directly impact revenue, customer loyalty, and operational efficiency.
Zykrr distinguishes itself with its agile implementation process, intuitive interface, and high degree of customization. Unlike some other platforms, Zykrr offers a more accessible solution for companies of all sizes while maintaining enterprise-grade functionality, including AI-powered analytics, competitive benchmarking, and robust integration capabilities.
Zykrr provides tools to capture feedback across all touchpoints, analyze customer sentiment, and offer actionable insights. Our analytics allow you to correlate customer satisfaction (NPS, CSAT) with revenue growth and churn reduction, ensuring that every experience-driven initiative is directly linked to business KPIs and ROI.
Zykrr caters to a wide range of industries, including financial services, retail, healthcare, and education. Any business looking to enhance customer, employee, or patient experiences through data-driven insights and competitive benchmarking can benefit from Zykrr.
Zykrr transforms raw customer feedback into actionable insights through its AI-driven analytics platform. By automatically categorizing feedback, identifying trends, and highlighting key drivers of customer satisfaction or dissatisfaction, Zykrr enables businesses to make informed decisions that improve customer experiences in real time.
Yes, Zykrr integrates seamlessly with most major CRM platforms, providing a holistic view of the customer journey by syncing feedback data with other customer interactions. This integration helps your team track customer sentiment, spot opportunities for improvement, and enhance engagement strategies across all touchpoints.
Zykrr consolidates feedback from multiple channels—such as email, social media, SMS, web, IVR, Kiosk, customer support and in-app surveys—into one unified platform. Advanced analytics then help you gain a complete view of customer sentiment across all touchpoints, ensuring you can address customer needs no matter where the interaction occurs.
Yes, Zykrr’s predictive analytics tools identify at-risk customers by analyzing feedback trends, engagement data, and behavioral signals. The platform provides early warnings, enabling your team to take preemptive actions, such as offering personalized solutions or escalating issues, to improve retention.
Zykrr’s sentiment analysis tools go beyond simple feedback categorization to assess the emotions driving customer responses. By understanding the underlying emotional factors—whether positive or negative—Zykrr helps you craft more effective strategies to enhance customer satisfaction and loyalty.
Zykrr’s closed-loop feedback system ensures that customer feedback is acknowledged and acted upon. The platform enables automatic escalations and follow-ups, ensuring that customers feel heard and their issues are resolved in a timely manner, fostering a stronger relationship with your brand.
Zykrr’s employee feedback module allows you to capture insights through pulse surveys, engagement surveys, and real-time feedback. By analyzing employee sentiment and identifying areas for improvement, Zykrr helps you create a more engaged, productive workforce, directly impacting customer experience.
Zykrr prioritizes data privacy and anonymity when collecting employee feedback. We use encryption and secure data processing protocols to ensure that individual responses are confidential. Only aggregate insights are shared with management to ensure transparency without compromising employee trust.
Zykrr enables organizations to capture employee feedback regularly through pulse surveys, 360-degree feedback, and sentiment analysis. The platform’s AI-powered analytics provide actionable insights that help you track engagement levels over time and foster a culture of continuous improvement by addressing employee concerns in real time.
Yes, Zykrr can track various aspects of employee well-being, including work-life balance, stress levels, and overall job satisfaction. By capturing this data through targeted surveys and pulse checks, you can gain insights into employee well-being and implement initiatives that foster a healthier work environment.
Absolutely. Zykrr integrates with all major CRMs, including Salesforce, HubSpot, and Zoho. This enables seamless data flow between systems, allowing you to track customer interactions and feedback within your existing workflows.
Zykrr offers extensive customization options, allowing you to tailor surveys and feedback forms to match your brand identity. From logos and colors to survey logic, you can design the feedback experience to reflect your company’s voice and objectives.
Yes, Zykrr provides easy-to-embed feedback links and conversation widgets for websites, mobile apps, and social media platforms. This allows for seamless feedback collection directly from your digital touchpoints.
Yes, Zykrr integrates with a range of communication platforms, including Slack, Microsoft Teams, and various email automation tools. This allows for streamlined internal communications, real-time feedback notifications, and automated survey distribution.
Zykrr employs industry-standard encryption methods for data at rest. We prioritize data security by implementing access controls, regular audits, and secure cloud hosting, ensuring that your sensitive customer information remains protected at all times.
Yes, Zykrr is fully compliant with GDPR, CCPA,HIPAA, AICPA SOC 2 Type 1 & Type 2 and other global data privacy laws. We ensure that all data collection, storage, and processing practices adhere to the highest standards of data protection and privacy.
Zykrr uses HTTPS to encrypt all communication between your web browser and our servers, ensuring that your data is protected from interception during transmission. Additionally, Zykrr encrypts all customer data at rest, providing robust protection even if unauthorized access to our servers occurs. This dual-layer encryption ensures that your data remains secure both in transit and while stored.
Zykrr’s advanced analytics platform offers real-time insights through customizable dashboards. You can track trends, sentiment, and key metrics such as NPS, CSAT, and CES. Zykrr transforms raw data into actionable insights that empower you to make informed decisions.
Yes, Zykrr provides real-time reporting on customer feedback, allowing you to track and respond to customer sentiment as it evolves. Our platform ensures that you can stay ahead of trends and quickly address any issues.
Zykrr’s AI-driven analytics engine performs sentiment analysis by evaluating customer comments and feedback. This allows you to detect positive or negative sentiment trends, and make proactive decisions to improve customer experience.
Yes, Zykrr enables automated escalation workflows. You can set predefined rules to trigger alerts based on negative feedback or specific keywords, ensuring that your team addresses critical customer issues in a timely manner.
Zykrr’s implementation timeline is flexible and can be adapted based on your organization’s needs. Typically, small-to-medium businesses can expect implementation within 4-6 weeks, while larger enterprises may take up to 8-12 weeks, depending on the complexity of integration and customization requirements. Our dedicated implementation team ensures a smooth onboarding process.
Zykrr provides end-to-end support, from the initial setup and training to post-launch maintenance. Our dedicated customer success team ensures you get the most value from the platform, offering ongoing technical support, regular check-ins, and access to detailed documentation and training resources.
Yes, Zykrr is built to scale with your business. Whether you’re a small startup or a large enterprise, Zykrr’s modular architecture allows you to add new features, integrations, and customizations as your needs evolve, ensuring the platform grows alongside your company.
Yes, Zykrr integrates seamlessly with your existing systems, including CRM platforms, analytics tools, and communication channels. Our implementation team works closely with your IT department to ensure all integrations are properly configured, tested, and aligned with your current technology stack.
Hear from our long-term clients
“Zykrr team is solution-oriented and proactively shares quick resolutions to any issues faced while handling the platform. The team provides excellent handholding & training for process transition for quick adaptability to the platform. We have been able to understand and serve our customers better, ably supported by Zykrr’s data analytics platform.”
Deputy VP – Customer Management
Bharti AXA Life Insurance
“Zykrr has transformed the way we engage with our customers. The platform’s ability customer data and provide insights into their behaviour has helped us make informed data-driven decisions about our customer experience while the segment scores have helped us to create highly personalized experiences and targeted messaging for our various customer cohorts.”
VP – Digital Strategy
Bajaj Auto Ltd.
“We receive customers’ voices from various touchpoints, close looping, and tracking such customer feedback were beginning to be a challenge since we did not have a single platform to effectively manage all of these.”
Head – Transformation Program
Bharti AXA Life Insurance
“In the increasingly data-driven world, Zykrr promises to be a great platform for businesses to engage wiith their audience and measure the impact of their campaigns.”
Founder & CEO
ThoughtLeadership.in
“In a world where data matters more than anything else, Zykrr is developing a unique expertise in the area of capturing and analyzing customer as well as employee feedback to deliver actionable insights to stakeholders. I am very excited about the prospects of Zykrr’s technology and I am glad to be a part of this journey.”
Co-Founder & MD
Northwest Executive Education
We’re always on the lookout for talented individuals who share our passion for creating transformative experiences. If you’re looking for a place to make a real impact, join our journey.
Send your profile to us at hiring@zykrr.com
