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NPS

Gauge your customer experience with Net Promoter Score and understand your business from a customers’ view

 

Zykrr offers the best NPS measuring tools that are extremely innovative and yet simple, giving you an edge to analyze customer loyalty and develop customer experience strategies, that allow you to enhance your business potential exponentially!

Why NPS?

NPS or the Net Promoter Score is a crucial customer experience management tool that has helped across industries to measure, analyze and chalk out strategic plans to boost product or brand performance in the market. It is one of the most popular tools relied upon by a large number of Fortune 1000 companies worldwide.

What is NPS?

NPS or the Net Promoter Score is the registered trademark of Fred Reichheld, Bain & Company and Satmetrix.

It is the score to a single question: <i>”On a scale of 0-10 how likely are you to recommend our company?”

Based on the response to this question the NPS tool divides the respondents to three categories:

  • Promoters (10-9 score): These are the customers who are happy with the service provided and are extremely likely to refer the product or services to others
  • Passives (7-8 score): These customers are satisfied with the service but lack the enthusiasm of the promoters to contribute to brand awareness.
  • Detractors (0-6 score): They are unhappy customers and are often likely to impact the brand positivity.

NPS score is determined by the difference in the percentages between the promoters and the detractors.

What is NPS?

NPS or the Net Promoter Score is the registered trademark of Fred Reichheld, Bain &amp; Company and Satmetrix.

It is the score to a single question: <i>”On a scale of 0-10 how likely are you to recommend our company?”</i>

Based on the response to this question the NPS tool divides the respondents to three categories:

  • Promoters (10-9 score): These are the customers who are happy with the service provided and are extremely likely to refer the product or services to others
  • Passives (7-8 score): These customers are satisfied with the service but lack the enthusiasm of the promoters to contribute to brand awareness.
  • Detractors (0-6 score): They are unhappy customers and are often likely to impact the brand positivity.

NPS score is determined by the difference in the percentages between the promoters and the detractors.

How we help?

The NPS score helps you identify the percentage of promoters and detractors in your customer base with simple questions that let the customer score. Our modern and innovative NPS program helps you scale customer loyalty with easy steps that allow you to get deep insights into the existing customer experience.
With our uniquely designed NPS tools, you can track the NPS score at every stage of the customer journey and determine the percentage of detractors and promoters to understand where you are strong and which areas need to improve to convert the detractors to active promoters.

Zykrr offers you Customized Questionnaires to meet your specific business needs

Zykrr is an industry leader in creating multi-channel NPS surveys. We understand that varied products and varied customer bases require uniquely built tools to suit the business needs. We work closely with you to understand your business goals and structure customized NPS surveys across multi-digital and physical channels.

Using real-time scores you can keep track of customer loyalty trends and get actionable insights to improve your score. With targeted NPS measurements at different stages of the entire customer journey, you can determine which stages are contributing to the growth and which stages are not meeting customer expectations.

NPS data analysis to understand customer trends

Analysis of the NPS data can help to determine the percentage of customer loyalty and the percentage of dissatisfied or at-risk customers. The customized and engaging questionnaire can help to identify the reasons for the score given so that you can work to improve the level of customer experience.

The NPS tool allows your business to identify and optimize a single or multiple customer metrics that impact your business profitability. Consistent and ongoing analysis of NPS can read the interpretations in business fluctuations by providing you in-depth insights and analysis of your brand/service/product expectations versus the on-ground customer experience.

Our NPS tool is equipped to meet your specific needs to track customer trends over a time period to ascertain the growth of your customer base and determine the driving features of your product or service.

Comparison of scores with the market leaders

Getting profits may not always be enough to sustain and grow a business. Zykrr helps you to use your NPS score to determine where you stand in the market by comparing with the industry standards. The benchmarking against your competitors in the market gives a better understanding of where you are lagging behind or where you can work better to enhance your scores by converting detractors to promoters.

Give your business the pinnacle of solutions and unlock new potentials with Zykrr.
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Zykrr NPS management tools work across various channels like IVR, emails, Apps, mobile phones, websites, and other physical touchpoints like in-store surveys and feedbacks. NPS is one of the leading customer survey channels which is used across industries to monitor customer experience and we are the best in the industry to provide you with this service.

With our substantially simple feedback mechanism, customer response is through the roof! There is absolutely no compromise on the richness of collected data. Avail all the insights from the data collected with our highly customizable tool and powerful analytics backend.

Contact us
Nirvana Country, Gurgaon mail kanchan_khera@zykrr.com phone +91-98182-27602