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B2B Industries

Building relations

In ever evolving and competitive environment, keeping a pulse on what clients are expecting has become a must to be relevant in order to retain them with positive experience.

Zykrr has been focused on providing a new generation, cost-effective SaaS-based feedback platform to help organizations generate ongoing actionable insights for their clients, partners and employees.

Why an engaging client feedback system is vital in B2B environment?

For B2B sector a client is won after efforts of many hours. It’s a team work involving many and goes through different touch points. Retaining the client is essential not only for business; however it is a step towards building your brand. In the recent past many B2B organizations have introduced customer success teams with the goal of keeping the clients happy. Companies have started understanding the emotional desire of the client for not only a good product or service; they know that the purchase is done with an expectation of adding value to their business.

Zykrr’s feedback collection model can help your customer success teams to focus on the key areas and build a culture towards achieving client happiness.

b2b
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Your B2B Feedback Management Solution
  • Our system is conceptualized, crafted and designed by experts. It is the much needed value add for your product, services and the delivery model.
  • Know what your customers love through NPS/CSAT score. Also tag unhappy customers and inspire your business decisions with key inputs.
  • Track and monitor your departments’ performance with ease.
  • Keep CXOs engaged on top issues and get early buy-in on issues impacting your client.
  • The R&D or the product management team can also be benefited by seeking feedback from the end users or the sample audience.
Your B2B Feedback Management Solution
  • Our system is conceptualized, crafted and designed by experts. It is the much needed value add for your product, services and the delivery model.
  • Know what your customers love through NPS/CSAT score. Also tag unhappy customers and inspire your business decisions with key inputs.
  • Track and monitor your departments’ performance with ease.
  • Keep CXOs engaged on top issues and get early buy-in on issues impacting your client.
  • The R&D or the product management team can also be benefited by seeking feedback from the end users or the sample audience.
Insightful Analytics
  • Overview of results in the dashboard highlighting top/bottom performing areas
  • An overview of the current situation on real-time basis
  • Know your top performing areas to sustain
  • Identify the opportunities for improvement
  • The reports are specifically designed to understand the underlying patterns over a period of time.
  • Comparative analysis for you to compare one school versus the another or one department versus an other.
  • CXO dashboards for key action based big picture metrics
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Give your business the pinnacle of solutions and unlock new potentials with Zykrr.
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Sentiment
  • Smart word clouds/tags for easy text pattern reading
  • Trending positive and negative topics 
  • Sentiment per response
  • Filters per the positive, neutral and negative
  • Additionally, text analysis are highlighted for attention
Sentiment
  • Smart word clouds/tags for easy text pattern reading
  • Trending positive and negative topics 
  • Sentiment per response
  • Filters per the positive, neutral and negative
  • Additionally, text analysis are highlighted for attention
tengyart-_VkwiVNCNfo-unsplash

With our substantially simple feedback mechanism, customer response is through the roof! There is absolutely no compromise on the richness of collected data. Avail all the insights from the data collected with our highly customizable tool and powerful analytics backend.

Contact us
Nirvana Country, Gurgaon mail kanchan_khera@zykrr.com phone +91-98182-27602