Measuring Employee Satisfaction To Improve Productivity.
John Rampton, online marketing guru said, “It’s a challenge to grow professionally and move up the corporate ladder when you’re not receiving feedback on your performance”.
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John Rampton, online marketing guru said, “It’s a challenge to grow professionally and move up the corporate ladder when you’re not receiving feedback on your performance”.
Read MoreAn effective survey tool like the Zykrr software not only gives you
Read MoreThe COVID-19 pandemic has turned our lives upside down. The strict lockdown
Read MoreDo not undervalue the positive effects trust may have on your brand, especially since 83% of consumers say they would willingly suggest a brand to others if they trusted it and 82% of them say they would continue to use it regularly as stated by a report published by Deloitte.
Read MoreAny successful customer-centric organization's foundation is built on the customer experience, yet knowing this intuitively is insufficient.
Read MoreInnovation with a focus on the customer, or customer centricity, is more than just a strategy.
Read MoreThe economy in which businesses operate is transforming digitally at a rapid pace. Digitalization has impacted every aspect of how businesses operate.
Read MoreCustomer experience isn’t an expense. Managing customer experience bolsters your brand.
Read MoreInvesting in Customer Experience benefits your brand in by retaining customers and increasing revenue.
Read MoreYoung consumers put a spotlight on three brand values one of which the NOW Customer values most: speed, trust, and authenticity.
Read More"Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
Read MoreWe all know how valued customers are to every business. The key concern for every business is to stay relevant in the marketplace in which it operates. It can only be achieved through positive word of mouth, and this is where the Net Promoter Score plays an important role. NPS is a metric created by Fred Reichheld, a partner at Bain & Company, in 2003 and is used to understand customer satisfaction, and in turn customer loyalty. It measures how well an organization generates relationships worthy of loyalty.
Read MoreA good survey has the right blend of close-ended and open-ended questions that are framed to capture the right sentiments to achieve your goals. Studies show that close-ended questions in a survey tend to capture more responses than open-ended questions.
Read MoreWe all know how valued customers are to every business. The key concern for every business is to stay relevant in the marketplace in which it operates. It can only be achieved through positive word of mouth, and this is where the Net Promoter Score plays an important role.
Read MoreZykrr does not only aim at providing a Customer Experience Management Platform but also believes in providing an end-to-end solution when it comes to managing the voice of customers and capturing instant real-time feedback. From designing the surveys through a DIY Survey Administration module to providing actionable insights on the same as well as managing any escalations raised by customers through our efficient escalation management platform, we have it all. We partner with our clients and strive to make their customer experience journey better every day.
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We’re a strong team that packs a punch when it comes to expertise in experience design, technology, and analytics
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Net Promoter, Net Promoter Score, and NPS® are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
