Leave an ever lasting impression on your clientsWe offer a cutting edge feedback tool that lets you hear from the people who matter
Give your business the pinnacle of solutions and unlock new potentials with Zykrr.
What We OfferMaximize your service levels by optimizing customer experience with uniquely customized technology for your contact center
Dashboards for key action based big picture metrics
- An overview of customer feedback on real-time basis
- Know your department wise detractors, promoters, passive split
- Know your top performing areas to sustain
- Identify the opportunities for improvement
- Heat maps based on the real time consumer ratings. Routes get colored based on the performance
- Escalation engine, helping reduce negative feedback
Smart word clouds/tags for easy text pattern reading
- We have one of the best Natural Language Processing Model leveraging variant of BERT. We not only recognize positive, negative and neutral, we are capturing fine-grained 5 Level sentiments for a more detailed analysis.
- Our Entity Recognition technology captures entities based on the context and also captures sentiments around them.
- A clear understanding of the responses and escalations will help you reach the solution and enable closing the feedback loop appropriately.
Pattern analysis through beautiful trend lines and comparative analysis
- The reports are specifically designed to understand the underlying patterns over a period of time.
- Comparative analysis is a way for you to compare one school versus the other or one department versus others etc.
- We develop our tools with a simplistic approach making them easy to deploy and integrate with your existent data sources. However, the simple tool is equipped with modern and innovative features that help to provide you with instant and incisive reports by analyzing the data from numerous touch points.